Spirits are what they are and being that and acting like that is everything for them (he's not just a spirit, he remembers fear and grief and resignation) and they try to inspire it in those around them.

"That's... true. When you're kind, people are kind back. Usually. Someone who feels kindness blossoms and gives that kindness out to others. But... they should be kind to other people and animals and... people aren't kind to spirits. We shouldn't be on this side, but I am. I don't know how I fit in with all that."

He looks up past the brim of his hat, big, pale eyes watching Ben. "Thank you. For your words. I know they're not easy."